About Company: Firstsource Solutions Limited, an RP-Sanjiv Goenka Group
company, is a leading provider of transformational solutions and services
spanning the customer lifecycle across Healthcare, Banking and Financial
Services, Communications, Media and Technology, and other industries. Our
‘Digital First, Digital Now’ approach helps organizations reinvent operations
and reimagine business models, enabling them to deliver moments that matter
and build competitive advantage.
Job Title: Customer Support Associate
Location: Bangalore
Job Descriptions:
- Deliver excellent customer service within shifts assigned including prompt resolution of customer-related issues, complaints, inquiries, or challenges.
- Should be abreast of all the key process-related updates, SLAs, and individual performance eventually contributing to team performance.
- Grasp, Comprehend & clear the training period with relevant toll-gate scores
- Attend all team briefings/meetings/coachings on a timely basis.
- Be knowledgeable of regular process changes provided
- Seek guidance from the Team leader/management and escalate when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to the Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails, or data from customers (depending on the process assigned)
- Connecting with customers, listening, understanding, and empathizing with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however, make sure that a customer understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in coordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time, and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with the team leader by implementing the coaching aspects discussed for self and career development
Responsibilities:
- Participative in team bonding, and offline activities as necessary
- Assist new team members in need and breed the team culture
Skills:
- Basic knowledge of using MS Office basic applications like Word, PowerPoint, Excel, Notes, etc.
- Willingness to work in rotating shifts (including night shifts).
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have an acceptable typing speed of at least 22 WPM/90% Accuracy
Qualification: Bachelor’s Degree
Work Experience: Freshers
How to Apply for Firstsource Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using
the link below.
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